COUNTER CULTURE FREQUENTLY ASK QUESTIONS
Do you have a Return Policy?
Yes. Contact us via email. Upon receipt, our warehouse will inspect and process your order to ensure apparel is in new, unworn condition. Once these criteria are met, your refund will be issued.
When will my return be processed and refunded?
Once you have initiated your return and shipped your item(s) back to us using the shipping label provided to you, you can monitor progress with the tracking number provided. Depending on carrier timeframes and your location, transit time for your return package could take up to 14 days to arrive at our warehouse.This process can take up to 10 business days from the date your return was received in our facility. Depending on your bank, your funds will appear in your account 3-7 business days after it is processed.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
We do not share or sell any information with anyone.
Feel free to reach out to us! We are always around to talk and happy to help. Please email email@example.com for any assistance you need.
Our customer service team is typically available Monday - Friday 9am - 5pm PST. We do our best to respond to all customers within 48 hours.
Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue. Please note that our social media platforms (including DMs) are not monitored by customer service representatives and are unable to help with customer service related issues.